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Windows XP Print Dialog Crash
Friday, March 23, 2007
Last week, the system disk crashed on a Windows PC. This PC was connected to a data acquisition device (an Ultraviolet Camera) and the users were hoping for a quick repair.

Within a couple of days we had purchased a replacement disk of the same size. The pre-crash system had been running Windows 2000 and data acquisition software named Labworks from UVP (

A check of the UVP website showed that an updated version of Labworks for XP was now available, so I decided to install Windows XP on the new disk since Windows 2000 is now dated and no longer getting updated by Microsoft.

Things went well, other than a couple of false starts in getting the proper camera driver identified and installed, and by the next day the system was back in operation, running Windows XP and Labworks v4.6, and being tested by the users.

The system also has a Mitsubishi thermal printer (model P91D) so I installed the driver for that, and it printed fine. The users mentioned that they needed to export the results to Excel, so I installed MS Office 2003 with all updates (the old system had Office XP).

The problem

A new problem was discovered within a day. Whenever anyone attempted to print anything from the Labworks aplication, the program would crash without even displaying the printer selection dialog. At the same time, printing from other applications (e.g. Notepad) was working fine.

This was a puzzling problem, because neither the application nor the printer are widely used, and it seemed like there might be a bug in the XP version of Labworks.

The solution

Luckily I stumbled upon the solution while doing a web search. A recent posting on TechRepublic ( seemed to point to two Office 2003 updates, specifically KB923094 and KB923091 as being the cause of this problem. The timing of the crash also seemed to coincide with installation of Office 2003,

Looking in Control Panel -> Add/Remove Programs, I could not readily identify these updates, so I decided to take the next step and uninstall Office 2003, and installed Office XP (2002) instead.

This has solved the problem, and the Print Dialog no longer crashes. Anyone experiencing unexplained crashes when the Print dialog is launched may want to check if they have MS Office 2003 to thank (or rather, some recent updates to Office 2003).

(in order from older to newest)

"We have a computer with a Mitsubishi thermal printer (model P91D) bought in 2001. Just now we installed a new windows xp operation system, without a proper driver for the printer. After searching a driver without result, we want to know if you can give us a useful driver for this type of printer(or a useful download address)."

Aug. 9, 2007, 10:33 PM by flamingo.

You should be able to download a driver from:

Aug. 11, 2007, 2:52 AM by rk.

"We have download the driver from and follow the instruction of it, but it never can install in our WinXP system, do you have any suggestion how to install it?"

Feb. 15, 2008, 11:12 AM by Bin.

"It would help if you can provide more details, such as, which driver are you trying to install, and what happens when you try to install it.

As a general rule, you would want to unzip the contents of the driver files to any folder, then open the "Printer and Faxes" control panel, run "Add Printer", select "Have Disk" and point it to the folder where you placed the unzipped driver files.

Also, please include your email in your next posting so I can respond more directly by email."

Feb. 15, 2008, 11:22 AM by rk.

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(This page last modified on Feb. 15, 2008)

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